Community Guidelines

How buyers, delivery partners, and admins are expected to interact.

For buyers

• Provide a real shipping address and a phone or WhatsApp number you can answer when the delivery partner is on the way.
• Inspect your package on arrival. If anything is wrong, refuse the box at the doorstep — you owe nothing because nothing has been paid yet.
• If you accept the box and discover a problem afterwards (wrong item, damaged, missing items, or suspected counterfeit), open a dispute from the Orders page within 72 hours and attach photos.
• Don’t use the platform to order counterfeit, illegal, or obviously dangerous items. Repeated unwarranted refusals at the doorstep may flag your account.

For delivery partners

• Only accept a ticket if your home pin is set inside Germany, your next-flight date is within 14 days, and you can realistically complete the shopping and handover on time.
• Photograph receipts before uploading and keep the originals until the order settles, in case of a dispute.
• Mark items unavailable promptly if you can’t find them at the store — the buyer’s COD total updates automatically so they aren’t charged for missing items.
• Hand over the box in person where possible. If the buyer is unreachable on the day of arrival, open a dispute from the order so admin can co-ordinate.

For admins

• Every status change, ticket re-assignment, and dispute resolution is recorded in the audit log. Add a written note explaining why, not just what.
• Only release a partner’s earnings after the box has been marked delivered and any open dispute has been closed.
• Treat both sides fairly. The platform’s reputation depends on buyers and delivery partners trusting that disputes are resolved on the evidence.

Zero tolerance

Counterfeit goods, harassment, fraud, identity misrepresentation, and attempts to circumvent the dispute or audit-log systems will result in immediate account termination. Where the conduct may also be unlawful we will cooperate with the relevant authorities.